cbji's Privacy Policy
Your personal information matters to us. This policy explains in detail how cbji collects, uses, and protects your data.
Introduction & Scope
cbji is a secure and reliable online gaming platform. This Privacy Policy ("Policy") applies to cbji's website, mobile application, and all related services. When you use our platform, the terms of this Policy apply to you.
The purpose of this Policy is to clearly inform you about what data we collect, why we collect it, how we use it, and what steps we take to protect your information. cbji always treats user privacy as a top priority.
Please read this Policy in full before using our platform. If you do not agree with any of its terms, please refrain from using our services. Continuing to use this platform means you accept all the terms of this Policy.
Data Protection
All your information is secured with SSL encryption.
Transparency
We clearly disclose what data is collected.
Minimal Collection
Only the minimum data necessary to provide services is collected.
Your Rights
You have the right to view, correct, and delete your data.
Information We Collect
cbji collects only the data that is essential for the smooth operation of our services. We follow a principle of minimal data collection.
2.1 Information You Provide Directly
When you create an account on our platform or use our services, you voluntarily provide the following information:
- Full name and date of birth (for age verification — only users aged 21 or above are approved for an account)
- Email address and mobile number
- Residential address
- Payment information, such as your bKash, Nagad, Rocket, or Upay account number (or bank account details for bank transfers)
- National ID card or passport details for identity verification
2.2 Automatically Collected Information
When you use our platform, certain technical information is collected automatically:
- IP address and device type
- Browser version and operating system
- Time of access and session duration
- Pages visited and gaming activity logs
- Data from cookies and similar tracking technologies
2.3 Information Received from Third Parties
In some cases we may receive information about you through payment processors or identity verification services. This information is used solely to ensure security and prevent fraud.
How Your Information Is Used
cbji uses collected data only for specific and legitimate purposes. We never use your information for unnecessary purposes or sell it to third parties.
Your information is used for the following purposes:
- Account Management: To create, verify, and secure your account.
- Payment Processing: To complete deposit and withdrawal transactions. To process transactions securely and promptly via bKash, Nagad, Rocket, Upay, and bank transfer.
- Customer Support: To help resolve any issues or questions you may have. Our 24/7 live chat and email support team is always ready to assist.
- Security & Fraud Prevention: To detect and prevent unauthorized access to accounts and suspicious activity.
- Legal Compliance: To comply with applicable laws and regulations.
- Service Improvement: To analyze user experience and improve the quality of our platform and services.
- Responsible Gaming: To monitor your gaming activity and ensure responsible gaming.
- Communications: To send important account updates, service changes, or security notifications.
Use of Cookies & Tracking Technologies
cbji uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
4.1 Essential Cookies
These cookies are necessary for the basic functionality of the platform. They are used to maintain login status, ensure security, and complete payment processes. These cookies cannot be disabled.
4.2 Functional Cookies
These cookies are used to remember your preferences and provide a personalized experience, such as saving your language preference or layout settings.
4.3 Analytical Cookies
These cookies are used to analyze platform usage and improve service quality. All data collected is kept fully anonymous.
You can control or delete cookies at any time through your browser settings. Please note that disabling certain cookies may limit some functionality of the platform.
Data Sharing & Disclosure
cbji never sells or transfers your personal information to third parties for commercial purposes. However, in certain circumstances we may disclose limited information:
5.1 Service Provider Partners
We work with certain trusted third parties to operate our services — such as payment processors (to complete transactions via bKash, Nagad, Rocket, Upay, etc.), identity verification services, and technology service providers. These partners receive only the information necessary to deliver their specific service and are bound by strict confidentiality agreements.
5.2 Legal Obligations
We may be required to provide information to authorities by court order, government directive, or applicable law. In such cases, we disclose only the minimum information required.
5.3 Business Changes
In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity. You will be notified in advance in such cases.
5.4 Security & Fraud Prevention
Where necessary to protect our platform or users, or to investigate suspected fraudulent activity, we may share relevant information with the appropriate authorities.
Data Protection Measures
cbji takes the highest technical and administrative steps to protect your personal information. Our security framework includes the following:
- SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted.
- Data Encryption: Stored sensitive information is kept in encrypted form.
- Access Controls: Only authorized personnel can access your information.
- Regular Security Audits: Our system security is tested on a regular basis.
- Firewalls & Intrusion Detection: Advanced technology is used to prevent unauthorized access.
- Two-Factor Authentication: An additional verification option for account security.
Please note that no organization can guarantee complete security when transmitting data over the internet. We take every precaution, but we cannot guarantee that all risks of a security breach will be fully eliminated.
Data Retention Period
cbji retains your data only for as long as necessary. When determining retention periods, we consider the following:
- Necessary data is retained for as long as your account remains active.
- After an account is closed, certain data may need to be kept for a specified period due to legal obligations.
- Financial transaction records must be retained for a specified period in accordance with applicable regulations.
- Once the retention period expires, data is deleted securely and permanently.
If you wish to close your account, please contact our support team. We will not retain your data beyond what is required by applicable legal obligations.
Your Data Rights
You have certain fundamental rights in relation to your data with cbji. We respect these rights and are committed to helping you exercise them:
8.1 Right to Access
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of the data we store.
8.2 Right to Rectification
If your information is inaccurate or incomplete, you have the right to request a correction. We will make the correction promptly after appropriate verification.
8.3 Right to Erasure
In certain circumstances, you have the right to request deletion of your data. However, some data may need to be retained due to legal obligations.
8.4 Right to Object to Processing
You have the right to object to the processing of your data for specific purposes. You may opt out of marketing communications at any time.
8.5 Right to Data Portability
You have the right to receive the data you have provided in a structured, readable format.
To exercise any of the above rights, please contact our support team. We will process your request in a timely manner.
Minors & Age Verification
cbji provides services only to users aged 21 or above. We do not intentionally collect personal information from minors.
We carry out an age verification process at the time of account registration. If we discover that a minor has created an account by providing false information, that account will be closed immediately and the associated data will be deleted.
If you suspect that a minor is using our platform, please notify our support team.
Third-Party Services & Links
cbji's platform works with third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may have their own privacy policies.
Payments are processed through payment gateways such as bKash, Nagad, Rocket, and Upay. These platforms may have their own privacy policies, and cbji is not responsible for the data practices of these payment services.
We recommend reading the privacy policy of any third-party service before using it.
Changes to This Policy
cbji may update this Privacy Policy from time to time. Changes may occur due to legal developments, technological improvements, or changes to our services.
If we make significant changes to this Policy, we will notify you by email or through a notice on the platform. Continuing to use the platform after changes have been made will be considered acceptance of the revised Policy.
The latest version of this Policy will always be available on our website. We recommend that you review this Policy regularly.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact the cbji support team. We take every concern of yours seriously.
Contact the Support Team
Live Chat: Available 24/7 in Bengali and English
Email: [email protected]
Our support team is available around the clock at your service. Upon receiving any privacy-related request or complaint, we will respond as quickly as possible.
Enjoy cbji safely and responsibly
Your privacy and security are our top priority. To learn more, visit our responsible gaming page or log in directly to get started.